All people in VIVACOM believe that the clients should feel free in their personal choice and that is why we offer services and complex new generation solutions which give the customers the opportunity to use more and in the same time to save money.
VIVACOM is a leader in developing modern telecommunication services to meet the highest professional standards - from mobile and fixed voice services to high speed Internet access through VIVACOM NET, from data transfer through mobile and fixed services to tailor made telecommunication solutions.
The brand VIVACOM was designed to reflect the aim of the company to offer the customers better services through effective solutions, innovative thinking, dynamic development, honest relations and refreshing offers. In this way we believe that we will build trust and honest relations between our company and our clients as well as to help for the development of a competitive and stable business environment of the telecommunications market.
Our vision is to be the leader in delivering converged communication services in Bulgaria.
Our mission is to help our customers be successful in a competitive world by providing them with the best quality communication services.
VIVACOM will continue to work for the introduction of the best European practices in order to offer its clients complex services with high quality at a good price. The company supports the efforts of the institutions for establishing new rules in the telecommunications sector, similar to those in Europe and gives an example for honest customer-oriented practices.
We have a mature distribution network with above 230 own retail outlets, where the clients can choose the service they need and use free of charge wi-fi Internet access
In June 2004 the Bulgarian government sold, following a transparent procedure, 65% of the BTC capital to Viva Ventures Holding, a subsidiary of the US private equity fund Advent International. In January 2005 the Bulgarian state launched public offering of the remaining shares and offered 34.78 percent of the company's capital (2,869,573 shares) on the Bulgarian Stock Exchange - Sofia.
In May 2005 the BTC was granted a licence for the development of third-generation mobile telecommunication systems under the UMTS standard, class B (2x5+5 MHz). The permit is valid for a period of 20 years and the licence fee is BGN 42 million.
In November 2005 the company launched its mobile services under the vivatel brand. The mobile operator helped bring fair competition to the Bulgarian market offering real value and choice. As a result, vivatel became Bulgaria's fastest growing mobile operator following its launch.
In August 2007 AIG Investments, though its subsidiary AIG Capital Partners, Inc., acquired 90 percent in BTC from Viva Ventures Holding and minority shareholders after it had received the relevant approval by the European Union and other regulatory authorities.
In January 2009, the BTC announced the merger with its subsidiary BTC Mobile (vivatel). Today, the merged company has one of the biggest portfolios of products, services and complex solutions on the Bulgarian telecom market. The aim of the merger was to improve the management efficiency, optimize costs, secure sustainable growth and introduce a single brand, client approach and product offers.
In September 2009, BTC and vivatel united into a new brand - VIVACOM. The change was designed to turn the company into a modern, open and client-oriented organization offering converged telecommunication solutions of superior quality.
In the end of April 2010 the telco gathered all its employees in Sofia in one place - the headquarter of the company, situated on 115I, Tsarigradsko shose boulevard. This was the last step in building the new image and the new brand, associated primarily with values as effectiveness and dynamics. Today VIVACOM's headquarters accommodate more than 1200 people.
In September 2010, VIVACOM added a new service to its portfolio - VIVACOM TV - digital television. The service boasts high quality picture and sound, 100% country coverage and a variety of TV channels.
Certifications & Standards
VIVACOM Integrated Management System is certified according ISO 9001:2008 Quality Standard and ISO 14001:2004 Environment Management Standard which covere: providing of electronic communication services, GSM and UMTS mobile voice service, television, internet access, data transfer, transmission media, collocation and complex technical solutions. Vivacom Information Security Management System is certified in accordance with ISO/IEC 27001:2005 requirements and covers the security management process over the specified scope of the following locations: Vivacom Headquarter, Data Center - Haydushka Polyana, Data Center - Kaspichan.
During 2013 г. the management system was certified in accordance with the requirements of ISO/IEC 20000-1:2011 "IT Service management" with the following scope " The IT service management system of BTC - VIVACOM supporting the provision of electronic communication and IT services in accordance with the service catalogue to business customers".
The management system was certified and in accordance with the requirements of BS OHSAS 18001:2007 „Occupational health and safety management system