- Residential
- Help & Advice
- Common Questions
- Mobile Postpaid
Mobile Postpaid
Lost & Stolen Phone
Billing, Payments, & Collections
- How do I read my first invoice?
- How and where can I pay my invoice?
- How can I receive a detailed invoice?
- How can I receive a copy of my invoice?
- When is my invoice due?
- What are included services and how do they roll over to next month?
- How can I join / divide my billing accounts?
- How can I unsuspend my account?
- How can I change my invoice delivery address?
- What is a credit limit and how can I increase it?
- How can I receive my credit limit deposit back?
- How is my usage charged?
- On which date my invoice will be issued?
Account Management
- How can I change my number?
- How can I change my tariff plan?
- How can I change my personal account details such as my name?
- How can I change my security question & answer?
- How can I add another mobile number to my account?
- How can I make a change of ownership?
- How can I add additional services?
- How can I cancel my service?
- How can I activate roaming?
- I’ve lost my PIN / PUK number, what should I do?
- How do I contact Customer Service?
Switching / Subscribing to VIVACOM mobile network
- How is the mobile number portability done?
- How can I susbsribe to a mobile postpaid plan?
- How can I keep my number from another operator?
- How much will it cost to port my number?
- Can I port in my number if I have a contract with my current provider?
- What happens with ported numbers after contract termination?
Voice Mail
USSD & Short Code Commands
Additional Services & Features
- How do I use conference call?
- How do I use Missed Call Notification?
- How to use fixed dialling?
- How do I use Notify Me?
- How do I use the 3G network?
- How do I use Toto SMS?
- How do I use Champions League SMS?
- How do I use mobile books?
- How do I use the WAP portal?
- How can I add an additional package for international calls to my tarrif plan?
- How do I can addtional data MB to my plan?
- How do I add / change numbers to my Favouriti calling group?
- What is GPRS?
- How to use my mobile telephone as a PC modem?
- How to use my mobile telephone as a PC modem if I use Windows 7?
- How to subscribe/unsubscribe for VIVACOM advertising messages
- How to subscribe/unsubscribe for Sponsored advertising messages
Old Tariff Plans
- I'm looking for information about Gold 420
- I'm looking for information about Gold 180
- I'm looking for information about Gold 60
- I'm looking for information about Gold 30
- I'm looking for information about Together.
- I'm looking for information about Thin.
- I’m looking for information about My Time.
- I’m looking for information about Non Stop.
- I’m looking for information about Free time.
- I’m looking for information about Freedom 30.
- I’m looking for information about Favourites.
- I’m looking for information about vivabroadband.
- I’m looking for information about DUO vivabroadband.
- I’m looking for information about Planeta Mobile.
- I'm looking for information about Harmonia 12
- I'm looking for information about Harmonia 6
- I'm looking for information about VIVACOM Traffic
- Bonus for Loyal Customers
- I'm looking for information about SIMpatia
- I'm looking for information about Optima.
- I'm looking for information about Music Box
