How can I change my number?
You can request to change your mobile number by calling Customer Service on 123 for residential customers and 121 if you are a business client, 24x7. Change of number is free and is allowed once per billing period.
If you request to change a metallic value number, your payment for that number is not refunded. If you request to change to a metallic value number, there is a charge depending on the value of the number.
Metallic value numbers are special numbers with sequential digits or other memorable digit combinations. There are two types of metallic value numbers:
- - Gold for BGN 900.00 VAT included
- - Silver for BGN 420.00 VAT included
Please note that if you request to change a ported in Globul or Mtel number it will be lost.