Residential client
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Roaming
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FAQ - Mobile services
- What should I do if my phone is lost or stolen?
- What should I do if my SIM card is damaged?
- Who should be notified?
- How can I susbsribe to a mobile postpaid plan?
- How can I keep my number from another operator?
- How much will it cost to port my number?
- Can I port in my number if I have a contract with my current provider?
- How is the mobile number portability done?
- How can I change my number?
- How can I change my tariff plan?
- How can I add additional services?
- How can I activate roaming?
- How do I set-up voice mail?
- How can I deactivate my voice mail?
- How do I change/remove my PIN code?
- I’ve lost my PIN / PUK number!
- What is call waiting and how do I use it?
- How do I use Notify Me?
- How to use fixed dialling?
- How do I use Missed Call Notification?
- How do I use CLIP?
- How do I use call holding?
- How do I use conference call?
- What is call barring and how do I use it?
- What is call forward and how do I use it?
- Is VIVA Menu free of charge?
- What services does VIVA Menu offer?
- What is VIVA Bipper?
- What should I do to use VIVA Bipper?
- How can I subscribe/unsubscribe from receiving promotional messages from VIVACOM?
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FAQ - Fixed services
- Can I temporarily disconnect my telephone line?
- How can I add additional services?
- In case of changing the subscription plan, when will the new plan become effective?
- Can I change the date of invoice issuance?
- How and where I can pay my invoice?
- How can I check my account balance?
- What happens if I make a late payment?
- When could I pay my invoice?
- How can I receive a copy of my invoice?
- How can I receive a detailed invoice?
- What is personal IBAN?
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FAQ - Internet
- What are VIVACOM FiberNet speeds?
- How can I subscribe to Internet VIVACOM FiberNet?
- Do I need an active landline phone to use FiberNet service?
- Do I need an active landline phone to use VIVACOM Net service?
- Can I use a router?
- Can I connect more than one computer to my Internet VIVACOM Net service?
- How do I change my user name & password? I forgot my user name & password.
- How can I change my internet package to VIVACOM FiberNet?
- When is my invoice due?
- I’m moving – what do I need to do?
- What are my Internet VIVACOM Net modem settings?
- I don’t have an internet connection. What should I do?
- What should I do if I can’t install the service by myself?
- When I try to open any webpage, only my.contact.bg webpage opens. What should I do?
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FAQ - TV