98-99 / 111
GRI Content Index: Specific Disclosures
FIELD
MATERIAL TOPIC
SPECIFIC GRI DISCLOSURE
CHAPTER
PAGE
Employee
engagement and
satisfaction
"GRI 103:
Management
Approach 2016"
"Disclosure 103-1
Explanation of the material topic and its
Boundary
Disclosure 103-2
The management approach and its
components
Disclosure 103-3
Evaluation of the management approach"
Our Company
18-19
"GRI 405:
Diversity and equal
opportunity 2016"
"Disclosure 405-1
Diversity of governance bodies and
employees"
Performance
60
"GRI 403:
Occupational health
and safety 2018"
"Disclosure 403-9
Work-related injuries"
Performance,
Annexes
86, 91, 103
"GRI 401:
Trainings and
education 2016"
"Disclosure 404-1
Average hours of training per year per
employee"
Annexes
103
Economic
impact on local
communities
"GRI 103:
Management
Approach 2016"
"Disclosure 103-1
Explanation of the material topic and its
Boundary
Disclosure 103-2
The management approach and its
components
Disclosure 103-3
Evaluation of the management approach"
Our Company
20-21
Safety and child
protection
"GRI 103:
Management
Approach 2016"
"Disclosure 103-1
Explanation of the material topic and its
Boundary
Disclosure 103-2
The management approach and its
components
Disclosure 103-3
Evaluation of the management approach"
Our Company
22-23
Specific Vivacom
disclosure
Safe internet campaigns
Performance
59, 63, 77, 88,
89
Customer service
and quality
products
"GRI 103:
Management
Approach 2016"
"Disclosure 103-1
Explanation of the material topic and its
Boundary
Disclosure 103-2
The management approach and its
components
Disclosure 103-3
Evaluation of the management approach"
Our Company
18-19
Specific Vivacom
disclosure
Missed calls ratio
Performance
75
Average waiting time in queue
Performance
75
Customers service level
Performance
75
FIELD
MATERIAL TOPIC
SPECIFIC GRI DISCLOSURE
CHAPTER
PAGE
Profitability and
efficiency
"GRI 103:
Management
Approach 2016"
"Disclosure 103-1
Explanation of the material topic and its
Boundary
Disclosure 103-2
The management approach and its
components
Disclosure 103-3
Evaluation of the management approach"
Our Company
18-21
"GRI 201:
Economic
performance 2016"
"Disclosure 201-1
Direct economic value generated and
distributed"
Strategy, Value
Creation and
Distribution,
Annexes
34, 35, 102
Energy efficiency
and carbon
emissions
"GRI 103:
Management
Approach 2016"
"Disclosure 103-1
Explanation of the material topic and its
Boundary
Disclosure 103-2
The management approach and its
components
Disclosure 103-3
Evaluation of the management approach"
Our Company
22-23
"GRI 302:
Energy 2016"
"Disclosure 302-1
Energy consumption within the organization"
Performance,
Annexes
56, 102
Innovation and
Digitalization
"GRI 103:
Management
Approach 2016"
"Disclosure 103-1
Explanation of the material topic and its
Boundary
Disclosure 103-2
The management approach and its
components
Disclosure 103-3
Evaluation of the management approach"
Our Company,
Performance
20-21, 66-71
Ethical
competition
"GRI 103:
Management
Approach 2016"
"Disclosure 103-1
Explanation of the material topic and its
Boundary
Disclosure 103-2
The management approach and its
components
Disclosure 103-3
Evaluation of the management approach"
Our Company
22-23
Specific Vivacom
disclosure
A mechanism to monitor compliance with the
Code of Ethics or unethical business behaviour
Governance and
Compliance
44-45
Public health,
safe services and
products
"GRI 103:
Management
Approach 2016"
"Disclosure 103-1
Explanation of the material topic and its
Boundary
Disclosure 103-2
The management approach and its
components
Disclosure 103-3
Evaluation of the management approach"
Our Company
22-23
5. ANNEXES
ANNUALREPORT
2018
INTEGRATED
98
99