Cost of call to number 123 for mobile subscription services and fixed voice services (for clients who have signed a new contract or have signed an existing one after 12.10.2017):

• in Bulgaria in connection with Client Customer Support - BGN 0.06 / call VAT (BGN 0.05 / call without VAT);
• in Bulgaria within the interactive voice menu - BGN 0.00 / call;
• in roaming within the interactive voice menu and in connection with Customer Service Assistant - BGN 0.00 / call.

Call costs to number 123 for mobile prepaid services:

• in Bulgaria in connection with Client Customer Support - BGN 0.10 / call VAT;
• in Bulgaria within the interactive voice menu - BGN 0.00 / call;
• in roaming within the interactive voice menu and in connection with Customer Service Assistant - BGN 0.00 / call.

The cost of calling to 11800 for fixed services is 0.39 BGN with VAT, for mobile voice services the price is the same as the contract price for calls to special numbers 0700. Charging is per minute for all plans, with no initial connection fee. The included free minutes in the plan can not be used for calls to 11800.