At United Group we want anyone with concerns about work-related wrongdoing to come forward and to feel safe doing so. Our Protected Disclosure & Anti-Retaliation Policy clearly explains how to report concerns, how we investigate and escalate them, and the protections in place for anyone making a report in good faith. It offers reassurance that all concerns will be treated in complete confidence while being investigated and handled appropriately.

Questions or concerns? We are here to help.

See our Code of Business Conduct & Ethics or contact the Compliance team at compliance@vivacom.bg.

United Group is a responsible, ethical company and integrity permeates in all that we do. We are proud to attract and retain business by the quality of our products and services, never countenancing bribery as an attempt to gain business advantage. We instil a culture of constant vigilance, knowing that bribery can take many forms other than payments: gifts, entertainment, travel, signing bonuses, job offers, rebates or “kickbacks”, below-market loans, fees, services, donations, favours or any benefit or consideration, direct or indirect.

Retaliation against anyone who raises concerns, cooperates with an investigation, or refuses to do something they believe violates United Group’s Code of Business Conduct & Ethics or policies, or the law, is not tolerated.

Questions or concerns? We are here to help.

See our Code of Business Conduct & Ethics or contact the Compliance team at compliance@vivacom.bg.

Building relationships is part of what we do and United Group often uses gifts, hospitality (including meals and events) and travel as valid, effective ways to support our client engagement strategy.

But we do so within clear guidelines insisting all such actions be: transparent and open; for a business purpose; and approved in the correct way. Everyone in United Group fully understands that anything not meeting these standards is not in our interest and is open to allegations of conflict of interest, fraud, or bribery.

Questions or concerns? We are here to help.

See our Code of Business Conduct & Ethics or contact the Compliance team at compliance@vivacom.bg.

United Group actively sponsors and donates to good causes in our local communities. It’s important to us that all such funding and support should never be tainted by a suspected breach of anti-bribery or corruption legislation.

Our Compliance department manages a Donations and Sponsorships Register to help our people verify and monitor all proposals and commitments to sponsorship and every form of donation including use of United Group venues, equipment, free or discounted services, personnel time, or other benefits.

Questions or concerns? We are here to help.

See our Code of Business Conduct & Ethics or contact the Compliance team at compliance@vivacom.bg.

Life is a series of relationships across family, friends and work, that can sometimes overlap, but United Group works hard to avoid actual, potential or perceived conflicts of interest that could jeopardise our reputation for integrity.

We put time and effort into ensuring that our people and partners recognise and avoid situations where personal interests and relationships might create conflicts of interest that damage the best interests of United Group, our customers and our business partners.

Questions or concerns? We are here to help.

See our Code of Business Conduct & Ethics or contact the Compliance team at compliance@vivacom.bg.

Sanctions prohibit or restrict certain economic activities with targeted persons, entities, governments, and countries. They are economic and financial tools of foreign and national security policy, used selectively by governments and multinational governmental bodies to influence change outside their territorial boundaries.

United Group respects all sanction decisions in every territory in which we operate. Before entering into business with any new third party or intermediary we run a thorough check of beneficial owners through our Sanctions Screening Program.

Questions or concerns? We are here to help.

See our Code of Business Conduct & Ethics or contact the Compliance team at compliance@vivacom.bg.

United Group believes in a fair and equitable marketplace. Competition laws (also called antitrust laws) prohibit agreements between competitors that prevent, restrict, or distort competition. They also prohibit abusive conduct by dominant companies.

United Group always complies with national and EU competition rules. Our people understand the importance of making independent decisions and sharing only public or legitimate information with competitors and trade associations. They’re encouraged to consult with our Legal department if in doubt.

Questions or concerns? We are here to help.

See our Code of Business Conduct & Ethics or contact the Compliance team at compliance@vivacom.bg.

United Group is committed to protecting Personal Data in accordance with local laws, including EU General Data Protection Regulation (GDPR), and in order to protect the privacy and identity of all parties involved.

Strict guidelines govern the access to and use of all Personal Data within United Group, including that of customers, partners and employees. Those who have specific authorization to access Personal Data, because of the nature of their job, take care to protect it and use it only for the purpose for which it was entrusted and in accordance with Group privacy policy.

Questions or concerns? We are here to help.

See our Code of Business Conduct & Ethics or contact the Privacy Office at dpo@vivacom.bg.

United Group uses the best cutting-edge technology to deliver our customers’ needs and enable us to do our jobs effectively.

Every United Group employee has a responsibility to use that technology with maximum care. Our Cyber Security team and Information Security policies provide guidance and support on protecting sensitive information and equipment, managing information flows both internally and externally and maintaining constant cyber-vigilance.

Questions or concerns? We are here to help.

Contact the Information Security Team at ITSecurityadmin@vivacom.bg.