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Material aspect and
boundary (B)
Primary
relevance
of material
aspects to
Impact & value proposition to stakeholders
Risks to diminish value
VIVACOM management approach
Innovations and digitalization
Cloud-based, tailor made, converged
services
,
wireless Internet access at a
higher speed, IPTV, Internet of things, etc.
Self-service opportunities.
B: internal & external
Society and
customers
Provide newways to connect faster, share and discover. We
provide customers with self-service. Reducing service delivery
times or resolving issues. Responding to emerging customer
needs. Innovative solutions to existing problems among our
business customers and in the cities.
Lo
w pr
od
uc
t
an
d
serv
ic
e
de
ma
nd
.
High f
un
ctio
na
l
information requirements. High educational
demands on customers. Information security
breach.
We track systematically and adopt innovative technologies when the market
is ready to accommodate. We develop partnerships with high-tech companies.
We
m
ak
e we
ll-inf
orme
d decisi
ons
ba
se
d
on mar
ket
resear
ch
.
We
upgra
de
,
improve and automate our systems and processes to allow for expansion
of self-service for our customers. We educate our customers through
informational campaigns.
Infrastructure Management
Modernization of the network, prevent
loss of infrastructure.
B: internal & external
Customers and
shareholders
High quality service to customers at optimal costs.
Extreme natural events that could damage the
infrastructure. Low quality service of suppliers.
Infrastructure thefts.
We constantly upgrade our network to ensure that customers’ needs are met.
Compliance with legislation
Regulatory requirements, customers’
rights
B: interna
l
an
d
extern
al
Society and
institutions
Tax payments.
Respect of customers’ health and rights.
Extreme changes in the regulatory context and
requirements
.
We reg
ul
ar
ly
get ourse
lv
es i
nf
orme
d ab
out recent
l
egis
la
tive c
ha
nges.
We regularly pass audits and inspections by third parties.
Transparent and efficient
relations with suppliers
Criteria for supplier selection, Tender
procedures
B: external
Suppliers
Trust and transparent relations. New business opportunities and
know-how transfer. Good reputation and endorsements.
U
n
t
e
hi
ca
l
supp
li
er pra
t
c
i
ces
. U
n
l
c ear co
t
n ra
t
c ua
l
agreements. Breach of contracts. Delays in
payment.
We have put in place an e-auction platform that accelerates the application
process for our potential suppliers. We maintain productive relations with
supp
li
ers es
tablishi
ng goo
d attitude
a
nd fai
r paymen
t
on
d
ue
tim
e.
Information security
Processes and tools to prevent, detect,
document and counter threats to digital
and non-digital information such as
personal data.
B: external
Customers
Personal data and information is kept private.
Information loss due to improper internal to
the company or suppliers’ practices. Technical
difficulties
that could cause information loss
.
High requirements of the latest legal reforms.
We protect customer data following clear rules and legislation. The company
is in full compliance with GDPR requirements. Implemented and certified
information management system. We have an Information Security Manager
to make sure all rules are followed and all employees are trained in them.
Economic impact on local
communities
Indi
rect
job
creat
io
n, opportu
niti
es
f
or
better education, access to cultural events
B: external
Society
People in small settlements profit of good employment options,
opportunities to work in a modern business or develop one of
their own, career growth chances and improved standards of
living. Possibility for remote work and business development in
distant settlements.
Demographic change reflected in an aging
population and low birth rates. Business
consolidation and automation that will lead to job
cuts
.
Complication of the administrative burden
and social security.
We have a Regional Grant to finance projects that aim to support local
de
ve
lo
pment.
Thr
ou
gh
t
he
expan
si
on o
f
our
busi
ness a
nd
t
he
pro
visi
on
of services in remote areas, we work with more suppliers and provide
employment in areas where it is difficult to find a job.
[GRI 102-47, GRI 102-49]
Table 1
VIVACOM Connectivity matrix
1. OUR COMPANY
ANNUALREPORT
2018
INTEGRATED
20
21