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DIVERSIFIED
Howwe have transformed in the past
In the last decade we have been part of a gradual
transformation of the telecommunications landscape.
Transformation which saw us become a modern
integrated operator able to deliver a full range of
telecom services and complex solutions.
PAST
PRESENT
FIBER AND
MOBILE
MOBILE VOICE
AND DATA
CLAUD
SERVICES
DIGITAL
CUSTOMER
SERVICE
CHANNELS
INTERACTIVE
TV
VIVACOM creates value through its business model
by taking inputs from capitals and transforms them
through business activities and interactions to deliver
outputs and outcomes that create or decrease value for
the organization and its stakeholders over short, me-
dium and long term, depending on their expectations.
Value creation is influenced positively or negatively
by factors of the external environment, relationships
with stakeholders, and VIVACOM business activities.
These include a full range of innovative and reliable
voice, data, broadband, TV and specific enterprise-wide
solutions and services. To ensure long-term sustainable
development, our resilient business model considers
the socio-economic and regulatory environment, while
incorporating VIVACOM’s mission, vision and values,
supported by our governance structures and effective
management of processes.
2.2.
Value Creation and Distribution
Value Creation
CONTENT
2. STRATEGY, VALUE CREATION
AND DISTRIBUTION
ANNUALREPORT
2018
INTEGRATED
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