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4.4.
• Improving the overall ‘Service Level Factor’
in Customer
Service Directorate compared to 2017
• Informing users about promotions and offers according to
their specific needs
• Improving the service
of purchased devices
• Optimizing the roaming service activation process
• ntroduce sending of all SMS messages in Cyrillic
• Bringing all processes in the company in accordance with
GDPR
– ЕEuropean Regulation (EU) 2016/679 on the
protection of individuals with regard to the processing of
their personal data
• Three internal meetings of employees with top
management of the company
– with the Chief Executive
Officer, commercial function directors, and directors from
the Directorate General Marketing
• Special event for employees and their children on ‘Safer
Internet’ topic
in partnership with the Directorate of
Computer Crimes at the Directorate-General for Combating
Organized Crime and the Safer Internet Centre.
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